Client Frequently Asked Questions
- Who do I contact if I need help staffing a contract project or have a permanent opening?
- Who do I contact if I have questions regarding my contractor's timesheet?
- Do contract employees receive any benefits while working on an assignment through Providus?
- Who do I contact about my account or invoice?
- What special billing can Providus provide for us?
- What if I have a need that comes up during non-regular business hours?
- What kind of experience do the contractors have?
Who do I contact if I need help staffing a contract project or have a permanent opening?
You should contact the Branch Manager at the Providus location closest to you. Please visit our locations page here.
Who do I contact if I have questions regarding my contractor's timesheet?
You should contact your local Providus office for assistance.
Do contract employees receive any benefits while working on an assignment through Providus?
In the event that you hire a contract employee through Providus, certain benefits are available, upon qualification, to all W-2 employees. To view available benefits, click here.
Who do I contact about my account or invoice?
You should contact your local Providus office for assistance.
What special billing can Providus provide for us?
Providus can customize your billing statement by matter number or reference number. We can send you paper or electronic statements or both.
What if I have a need that comes up during non-regular business hours?
Aside from the dedicated service team in each regional office, all Providus staff members use Blackberrys, making us accessible 24 hours a day, 7 days a week to both our clients and candidates. When clients call with last minute needs or staffing changes (including nights, weekends and holidays), you are guaranteed not only an immediate response, but also immediate service.
What kind of experience do the contractors have?
Our database is comprised of candidates with varied backgrounds. We have entry-level candidates to senior level. We have former law firm partners and general counsels. We have legal secretaries and former big firm paralegals. Are you looking for a Harvard J.D., a Yale undergrad, or a Duke Ph.D? We’ve got them. But if we don’t have what you need, we’ll find them.
